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Shipping policy


Shipping&Return policy 
1. International shipping is handled by International Transport Company, within 3-7 days time delivery usually. 

2. Your orders will be insured for the full purchase amount, and can be tracked at the EMS website or USPS website.

3. Most international shipments are shipped via USPS mainly in retailing, while for wholesaling, please contact us. 

4. All the packages will be mailed inside another box! Please make sure you are at home when the packages will be arrived.

5. All Customers Can Refund Products Purchased Online Within 30 Days.


Order Cancellation
Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Frequent Q&A

Q: Why I have paid successfully, but do not receive any order confirmation?

A: We send every successful order confirmation letter, please check your email inbox like unread or spam mails for mail different settings effect.

Q: How could I track my orders?

A: All orders could be tracked via our website, please log in your account registered at our website https://www.fansstore.us/account/login, or your Paypal account, or send mails to our customer service support: fansstore.us@outlook.com.

Q: Why parcels tracking information stops updating for days?

A: For it is international shipping, items should be passed through customs, and it usually takes days. Once it releases, the information will be updated in local post office.

Q: How long do you dispatch orders?

A: We usually dispatch items after orders placed 6-8 hours; some need preparation, might be take 1-2 days.

 

Friendly Notice: If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

 



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